bmw365 Privacy Policy — Your Data, Handled with Care

1 Introduction

bmw365 ("we", "our", or "the platform") operates an online gaming platform accessible to players in the Philippines. This Privacy Policy explains how we collect, use, store, share, and protect the personal information of registered members and platform visitors.

By creating an account or continuing to use bmw365, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described here. If you have concerns about how your data is handled, please contact us before registering or continuing to use the platform.

2 Information We Collect

We collect personal information in two main ways: directly from you when you register and use the platform, and automatically through your device and browser as you interact with bmw365.

Information you provide directly:

• Full name, date of birth, and nationality
• Philippine mobile number used for OTP verification
• Email address and account password (stored in hashed form)
• Government-issued ID details submitted for KYC verification
• Payment information such as bank account details, GCash reference numbers, or Maya account identifiers used for deposits and withdrawals in Philippine Peso
• Address details provided during identity verification

Information collected automatically:

• Device type, operating system, and browser information
• IP address and general geographic location (country and city level)
• Pages visited, time spent on each section, and features used
• Session logs, login timestamps, and activity within the game lobby
• Cookies and similar tracking technologies (see Section 7)

We do not collect unnecessary data. The information we gather is limited to what is reasonably needed to operate the platform, verify your identity, process transactions, and comply with applicable legal obligations.

3 How We Use Your Information

Your personal data is used for specific, legitimate purposes. The table below summarises the main uses and the reason behind each:

We do not use your personal data to build advertising profiles or sell targeted marketing access to third parties.

4 Sharing Your Information

bmw365 does not sell your personal information. We may share data with third parties only in the following limited circumstances:

• Payment processors: Your bank account details or e-wallet identifiers may be shared with verified payment partners to complete PHP deposits and withdrawals. These partners are contractually bound to handle your data securely and only for the purpose of transaction processing.
• Identity verification services: KYC document details may be processed by trusted identity verification providers to confirm the authenticity of government-issued IDs submitted during account verification.
• Game content providers: Gameplay data such as bet history and session duration may be shared with licensed game providers whose games are featured in the bmw365 lobby, strictly for game operation and fairness purposes.
• Legal and regulatory requirements: We may disclose personal information when required by Philippine law, court order, or a lawful request from a competent government authority.
• Business transfers: In the event of a merger, acquisition, or significant business change, your data may be transferred to the successor entity under equivalent privacy protections.

Any third party that receives your data from bmw365 is required to maintain adequate security standards and to use the information only for the stated purpose.

5 Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet legal, compliance, and dispute resolution obligations. Specific retention periods include:

• Account and registration data: Retained for the duration of your account and for up to five years after account closure, in line with standard record-keeping requirements.
• Transaction records: Financial transaction data including deposit and withdrawal history in Philippine Peso is retained for a minimum of five years to comply with applicable financial regulations.
• KYC documents: Identity verification documents are retained for as long as required by applicable law, typically five years from the date of submission or account closure, whichever is later.
• Support communications: Records of customer support interactions are kept for up to two years to help resolve repeat enquiries and maintain service quality.
• Session and activity logs: Platform usage logs are retained for up to twelve months for security, fraud prevention, and platform improvement purposes.

When personal data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

6 Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by bmw365:

• Right to be informed: You have the right to know what personal data we hold about you and how it is being used.
• Right to access: You may request a copy of the personal data associated with your bmw365 account at any time by contacting our support team.
• Right to correction: If any information we hold about you is inaccurate or incomplete, you have the right to request a correction.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. Note that some data may need to be retained for legal or compliance reasons even after an account is closed.
• Right to object: You may object to processing of your personal data that is not necessary for the core purposes of operating your account, such as certain analytics activities.
• Right to data portability: You may request that we provide your data in a commonly used, machine-readable format where technically feasible.

To exercise any of these rights, contact the bmw365 support team at [email protected] with a description of your request and sufficient details to verify your identity. We aim to respond to all data requests within 15 business days.

7 Cookies and Tracking Technologies

bmw365 uses cookies and similar technologies to keep the platform working properly, remember your preferences, and understand how players navigate the site. Here is what we use and why:

• Essential cookies: Required for the platform to function. These handle session authentication, security tokens, and language preferences. They cannot be turned off without affecting core functionality.
• Analytics cookies: Used to understand aggregate usage patterns — such as which game categories are most popular or how long a typical session lasts. This data is anonymised and used to improve the platform.
• Security cookies: Help us detect and prevent fraudulent activity, unusual login patterns, and suspicious account behaviour.

Cookies do not store sensitive personal information such as passwords, payment details, or government ID numbers. Most browsers allow you to view and manage cookies through the settings menu. Disabling essential cookies may prevent some features of bmw365 from working correctly.

8 Data Security

We apply a range of technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. These include:

• SSL/TLS encryption on all data transmitted between your device and the bmw365 platform
• Password hashing using industry-standard algorithms — we never store your password in plain text
• OTP-based two-step login verification via your registered Philippine mobile number
• Access controls limiting internal data access to authorised personnel with a legitimate need
• Regular security reviews and monitoring of platform infrastructure
• Secure deletion procedures when personal data is no longer required

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify affected users in accordance with applicable legal requirements.

9 Children and Minors

bmw365 is strictly an adults-only platform. The minimum age requirement for registration and play is 21 years old. We do not knowingly collect personal information from anyone under this age.

If we discover that a registered account belongs to a person under 21, the account will be suspended immediately, any associated balance will be reviewed, and the personal data will be handled in accordance with applicable law. If you believe a minor has registered on bmw365, please notify us at [email protected] so we can take immediate action.

10 Changes to This Privacy Policy

bmw365 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or platform features. When material changes are made, we will notify registered users through a notice on the platform or via the email address associated with your account.

The "Last updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this policy periodically to stay informed about how your personal information is being handled. Continued use of bmw365 after a policy update constitutes acceptance of the revised terms.

11 Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, you can reach the bmw365 support team through the following channel:

• Email: [email protected]

For general platform questions, you may also visit our FAQ page or review the Terms and Conditions for additional information about how the platform operates.

We are committed to addressing all privacy-related concerns promptly and in good faith. If you are not satisfied with our response, you may escalate your concern to the National Privacy Commission of the Philippines, which oversees the enforcement of the Data Privacy Act.